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Over 50 Years Of Caring

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Terms And Conditions

Linds Rehabilitation Equipment Security Policy

Linds Rehabilitation Equipment uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments. This online merchant is located in Australia.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Linds Rehabilitation Equipment or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Linds Rehabilitation Equipment.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Payment Method

We accept VISA and MASTERCARD payments in Australian dollars. Credit Card payments are processes securely by eWay payment gateway.

Security

This website uses industry-standard 128 bit SSL encryption

Dispatch & Delivery Policy

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via the delivery method you have chosen during checkout, within 1-4 working days of receiving your order however if goods are unavailable delivery will take a little longer.

Even though at Linds Rehabilitation Equipment, we take pride in the care we take with packing all of our internet, phone and mail orders, sometimes, accidents or errors happen. Notification of damaged, incorrect or missing products must be received by our Customer Service Department within 48 hours of your parcel being signed for. Should your parcel contain a damaged or faulty item, Linds Rehabilitation Equipment will provide instructions on how to return goods in an appropriate manner. These details can be obtained either by telephone on 03 9796 3399 or by email at [email protected]

Your parcel will be delivered by Australia Post's eParcel service, StarTrack Couriers or TNT or any other courier company we deem to use within Australia during normal business hours. Upon delivery, the goods must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing you of how to collect your parcel. Parcels will be held by each of the delivery services for their maximum hold time. However, should you not respond to their respective calling cards and the parcel is returned to us as unclaimed, further postage charges will be payable for re-dispatch. Postage charges paid for the original dispatch are not refundable.

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a 14 day money-back guarantee from the time you receive the goods on presentation of an original tax invoice. Please email us at [email protected] within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been worn or used, soiled, damaged, after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition and original packaging. Goods will not be accepted for credit for any of the following reasons:

  • returned after 14 days from date of invoice
  • returned without original invoice details
  • not in their original packaging
  • in an unsaleable condition

All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & amp; therefore advise you take out shipment registration of insurance with your postal carrier. Linds Rehabilitation Equipment will not be responsible for parcels lost or damaged in transit if you choose not to insure. If you have any enquiries regarding this document and the payment services offered by eWAY please visit our website at www.eway.com.au

Warranty

All products purchased from Linds Rehabilitation Equipment are covered by a Manufacturer Warranty. Manufacturer Warranty terms and conditions vary pending the manufacturer of the goods supplied. Please contact [email protected] or 03 9796 3399 to discuss any faults or warranty claims.